FREQUENTLY ASKED QUESTIONS

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Residential FAQs

Melbourne, Victoria, and its surrounding regions make up our primary service areas. In addition, we can also provide services for companies in remote locations (travel surcharges can apply).
To clean an entire space, we employ more than 100 different types of equipment. Various cleaning solutions, vacuum cleaners, steam sanitation workers, scrubbing machines, and other cleaning necessities are all part of our equipment lineup.
The frequency of cleaning is affected by several variables, including proximity to a busy road, the presence of children or pets, daily routines, etc. However, we suggest utilizing our service at a minimum once every third month. Alternatively, you can enroll in one of our basic cleaning packages as well as end yourself saving money.
We are open Monday through Friday, however, we will consider weekend bookings if you need us to do so because of the use of your premises, a deadline for an event, or if we are completely booked throughout the week.
Upon completion of the cleaning, you may make a cash or check payment. Use a credit card, debit card, e-wallet, etc. to make payments.
All of our employees have received thorough training, and we take pleasure in the fact that everyone on our staff consistently prioritizes safety. We have 10 million in public liability insurance as well as complete Workcover coverage. Vaccinated and fully licensed with WPC, White Cards, Police Checks, and Working with Children Checks! Upon request, a SWMS can be given along with a copy of our certificates. To do the project effectively and completely, our team uses tools and equipment from the business world. We are highly skilled, knowledgeable, and experienced. Our team uses harnesses as well as anchor points in height-related services to protect the safety of your workers and your building. SWMS Certificate for Workcover Certificate of Public Liability Check for Working with Children A police check Vaccination Records Licenses for Lifts and Working at Heights Safety and Additional Required Inductions
Short answer is no. We can provide a price indication/estimate, however every property size, access points, and depth of clean is different which means our service timeframes onsite and prices differ slightly.
Payments can be made with a debit or credit card, bank transfer, or both. To associate your invoice with your internal PO Number, we often need it.
When a quote is accepted and a PO Number is given, we typically don't need a deposit. For billing, we will need your account's contact name, phone number, and email. Bills are generated once the job is complete. We offer seven days for payments. Please inform us if, as a result of your internal procedures, a different term needs to be mutually agreed upon.
DO WE HAVE TO BE PRESENT ON THE RESERVATION
CAN YOU PROVIDE BEFORE AND AFTER PICTURES OF THE FINISHED WORK?
Most of the work is done for you by us. Before we arrive, there are a few things you must have prepared. Don't worry; your quote already includes everything you need for your convenience.
1. Parking Is Necessary We need parking because we utilize tools, machinery, and equipment throughout the booking. We will need a few parking spaces reserved for our crew, preferably close to the building.
2. Site Access Any gate codes, access cards, or keys must be given to our crew before they can enter your property. Our day begins between 7:00 and 8:00 a.m. A staff member must be present to provide access if it cannot be set up remotely.
3. Access-restricting or sensitive items Please relocate any items that might be chemically or water sensitive so that we can work all over the building. Included in this are any outside furniture, potted plants, and decorations that might be hanging from or close to the building's face. For an additional fee, our team can carry out this task on your company's behalf if you happen to be unable to. Please be aware that we cannot transport big objects and are not responsible for lost or broken items
The majority of our quotes are done remotely using systems for property mapping and your internet inquiry. When finalizing your quote, we could ask for a site visit to check accuracy. If a site inspection is necessary, we will get in touch to arrange one.
If online inductions are necessary for our team, make sure to email them to us before the booking date. Our team will provide a free onsite induction if it is necessary upon signing in to the site and takes less than 30 minutes. However, if the onsite induction takes longer than 30 minutes, our site team may be charged more.
Yes! Many of our clients are engaged in a fixed frequency booking with us. We simply contact you when your services are next due to confirm a booking time that suits. Areas of your property like gutters, or solar panels need to be cleaned reguarly to ensure they’re working for your property efficiently. If they’re not, you may be in risk of premenant property damage and run into emergency situations with water damage. External areas such as facades, external windows, and roofing should be regularly cleaned to assist in street appeal and general upkeep. We offer maintenance cleans in the frequency of: Annually, Six Monthly, Quarterly, Two Monthly, and Monthly. Our maintenance cleans include discounted pricing, due to the recurrance and regular maintenance of the area being cleaned. More competitive pricing Maintain your property Prevent damage & emergencies Leave it to the experts Set & forget fixed bookings
Yes! Many of our clients have fixed frequency booking agreements with us. While your services are next due, we just get in touch with you to confirm a time slot. To maintain effectiveness and general maintenance, the outside surfaces of your property should be cleaned frequently. If they aren't, you can be in danger of long-term property damage and encounter emergency scenarios, such as water damage. We provide annual, six-monthly, quarterly, bimonthly, and monthly maintenance cleans. Due to the area being cleaned's ongoing maintenance, our quotations for maintenance cleans include lower rates. more affordable prices upkeep of your property Stop damage and emergencies Leave it to the professionals. Set and forget fixed reservations
We can perform services on your property, but you should check the rules and permission needs for high pedestrian areas with your local municipality. If permission is necessary for our staff to finish a clean, you will need to make arrangements for it before your appointment date.
No, in short. We can provide you with a price range, but every site is different in terms of size, scope, access points, as well as level of cleanliness. This means that our service durations and costs vary slightly
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Melbourne, Victoria, and its surrounding regions make up our primary service areas. In addition, we can also provide services for companies in remote locations (travel surcharges can apply).
To clean an entire space, we employ more than 100 different types of equipment. Various cleaning solutions, vacuum cleaners, steam sanitation workers, scrubbing machines, and other cleaning necessities are all part of our equipment lineup.
WHEN SHOULD I HAVE MY HOUSE THOROUGHLY CLEANED?
We are open Monday through Friday, however, we will consider weekend bookings if you need us to do so because of the use of your premises, a deadline for an event, or if we are completely booked throughout the week.
Upon completion of the cleaning, you may make a cash or check payment. Use a credit card, debit card, e-wallet, etc. to make payments.
Most of the work is done for you by us. Before we arrive, there are a few things you must have prepared. Don't worry; your quote already includes everything you need for your convenience. 1. Parking Is Necessary We need parking because we utilize tools, machinery, and equipment throughout the booking. We will need a few parking spaces reserved for our crew, preferably close to the building. 2. Site Access Any gate codes, access cards, or keys must be given to our crew before they can enter your property. Our day begins between 7:00 and 8:00 a.m. A staff member must be present to provide access if it cannot be set up remotely. 3. Access-restricting or sensitive items Please relocate any items that might be chemically or water sensitive so that we can work all over the building. Included in this are any outside furniture, potted plants, and decorations that might be hanging from or close to the building's face. For an additional fee, our team can carry out this task on your company's behalf if you happen to be unable to. Please be aware that we cannot transport big objects and are not responsible for lost or broken items.
The majority of our quotes are done remotely using systems for property mapping and your internet inquiry. When finalizing your quote, we could ask for a site visit to check accuracy. If a site inspection is necessary, we will get in touch to arrange one.
If online inductions are necessary for our team, make sure to email them to us before the booking date. Our team will provide a free onsite induction if it is necessary upon signing in to the site and takes less than 30 minutes. However, if the onsite induction takes longer than 30 minutes, our site team may be charged more.
All of our employees have received thorough training, and we take pleasure in the fact that everyone on our staff consistently prioritizes safety. We have 10 million in public liability insurance as well as complete Workcover coverage. Vaccinated and fully licensed with WPC, White Cards, Police Checks, and Working with Children Checks! Upon request, a SWMS can be given along with a copy of our certificates. To do the project effectively and completely, our team uses tools and equipment from the business world. We are highly skilled, knowledgeable, and experienced. Our team uses harnesses as well as anchor points in height-related services to protect the safety of your workers and your building. SWMS Certificate for Workcover Certificate of Public Liability Check for Working with Children A police check Vaccination Records Licenses for Lifts and Working at Heights Safety and Additional Required Inductions
Payments can be made with a debit or credit card, bank transfer, or both. To associate your invoice with your internal PO Number, we often need it.
When a quote is accepted and a PO Number is given, we typically don't need a deposit. For billing, we will need your account's contact name, phone number, and email. Bills are generated once the job is complete. We offer seven days for payments. Please inform us if, as a result of your internal procedures, a different term needs to be mutually agreed upon.
As long as we are granted entry to the building's exterior and power and water, our team can complete the reservation without having workers on site. Please make sure we have access to the inside property via codes, access cards, and keys if we are finishing interior windows as part of the scope of work
Our clients receive Job Completion Reports from us that show before and after pictures of the services we provided.
Yes! Many of our clients have fixed frequency booking agreements with us. While your services are next due, we just get in touch with you to confirm a time slot. To maintain effectiveness and general maintenance, the outside surfaces of your property should be cleaned frequently. If they aren't, you can be in danger of long-term property damage and encounter emergency scenarios, such as water damage. We provide annual, six-monthly, quarterly, bimonthly, and monthly maintenance cleans. Due to the area being cleaned's ongoing maintenance, our quotations for maintenance cleans include lower rates. more affordable prices upkeep of your property Stop damage and emergencies Leave it to the professionals. Set and forget fixed reservations
We can perform services on your property, but you should check the rules and permission needs for high pedestrian areas with your local municipality. If permission is necessary for our staff to finish a clean, you will need to make arrangements for it before your appointment date.
No, in short. We can provide you with a price range, but every site is different in terms of size, scope, access points, as well as level of cleanliness. This means that our service durations and costs vary slightly.

Our Terms & Conditions

Acceptance Of Terms :

1. You have requested the services set out in the attached Quotation (Services) and you agree and accept our Services are provided to you pursuant to these Terms and Conditions (Terms).

2. The Quotation is valid for 30 days.

3. You accept our Terms by confirming that you accept the Terms.

4. If the Services are accepted in a quote and a booking is confirmed, you must inform us 72 hours prior to the booking date if you wish to cancel or change to a lower value service, due to change of mind. If this is not done within 72 hours of the booking, you are liable for 100% of the fees of the Quotation.

Cancellation Terms :

Please note, no deposits are taken at the time of quote acceptance and confirmation of booking.

In accepting this quote you agree to the following cancellation terms:

One off Service Bookings

If a confirmed booking is cancelled the below applies:

1. 2 Weeks Notice +: $0 cancellation fee applies.

2. 7 Business Days – 2 Weeks Notice: 50% of total service fee applies.

3. 48 Hours – 7 Business Days Notice: 80% of total service fee applies.

4. 24 – 48 Hours Notice: 100% of total service fee applies.

Fixed Frequency Bookings

If a confirmed booking is cancelled the below applies:

1. 2 Weeks Notice +: $0 cancellation fee applies.

2. 7 Business Days – 2 Weeks Notice: 50% of total service fee applies.

3. 48 Hours – 7 Business Days Notice: 80% of total service fee applies.

4. 24 – 48 Hours Notice: 100% of total service fee applies.

Note: If a recurring booking is cancelled or delayed, your next clean will result in a price increase due to a delay in the agreed booking time frame.

Our Obligations

1. We agree to perform the Services with due care and skill.

2. As part of the Terms, we will provide professional cleaning Services.

3. We will take care of your property during the course of cleaning.

Customer’s Obligations

1. In accepting this Quotation, you accept that the nature of cleaning involves working with surfaces of varying nature and quality. During the process of cleaning, the surface we are working on may change texture, discolour or reveal previous history. Whist we can ensure due care in the process of cleaning, we cannot be held liable for damage to surfaces that have pre-existing issues (e.g. windows not being weatherproof sealed, wood that is rotten, paint that is peeling etc.)

2. You must ensure that all windows are completely closed.

3. When working on properties, it is possible that water may seep through the tiled roof in instances where for example: the tiles have not been laid correctly, flashings on the property have not been sealed completely or there is debris underneath the tiles.

4. When washing the exterior aspects of your property, you may have plant or external light fittings which may not have been correctly fitted out despite them being IP 65 rated or above. In this instance, we cannot be held liable should water ingress into these areas. Should you have any concerns, please advise us in advance of the work and we will adjust our work in any given area accordingly.

5. Whilst working on your property, we will take due care around lights, speakers and electronic fittings. However, it is possible that water may ingress in through areas should they not be completely/fully sealed. We cannot accept liability should this occur if you do not advise us of any of these areas prior to commencing work – e.g. flashing under eaves, window frames, roof cavities, pool plant equipment, HVAC equipment.

6. You must cover any delicate plants, ponds, veggie or herb gardens prior to our Services. We recommend that you also consider your neighbour’s garden if we are working close to it. We recommend that you notify them of our Services so they can take responsibility for their garden.

7. If you are reliant on tank water, inlet downpipes to the tank must be removed and or inlets to tank blocked off by you to ensure no chemical enters the tank.

Mould and Mildew Treatment/Brightener Product

1. The Mould and Mildew Treatment/Brightener Product treatment will brighten up the colour and texture of external paint or render and also ensure all mould and lichen spores are killed, resulting in your surfaces being cleaner for longer.

2. If you have any raw timber on your home, the mould and mildew treatment may mark or stain any raw timber. Please advise us should you have this on your property so we may be able to work around this area by either covering up the area or not using the treatment within this area. If you do not advise us, we will not be held liable for any damage.

3. If you have recently oiled, stained or painted any exterior surfaces, please let us know as the application may affect these surfaces if not completely cured or dried.

4. Should you choose to opt out of using Mould Treatment, we will need to prepare a new Quotation.

Fees

1. The Customer must pay all Fees within 7 days of the date of tax invoice.

2. If you do not pay a tax invoice after 7 days of the due date, you become immediately liable to pay us all money owing and we have the discretion to charge interest on that amount from the due date until payment at the rate of 2% per month for our administrative fees.

3. If tax invoices are unpaid after 7 days of the due date, we have the right to engage debt collection services for the collection of unpaid and undisputed debt, and the right to commence legal proceedings for any outstanding amounts owed to us.

4. You must pay all costs and debt collection expenses incurred in exercising our rights of recovery from you and indemnify us against any losses resulting from the default.

Limitation of Liability and Disclaimers

1. You have rights under the Consumer and Competition Act 2010 (Cth) relating to the provision of services by us to you (Statutory Rights).

2. Except for your Statutory Rights, all material and work is provided to you is without warranties of any kind, either express or implied and we expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose.

3. If you are a consumer as defined in theConsumer and Competition Act 2010 (Cth), we guarantee that the Services we supply to you are rendered with due care and skill, fit for the purpose that we advertise. To the extent we are unable to exclude liability, our total liability for loss or damage you suffer or incur from our Services is limited to us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates.

4. You are liable for and agree to indemnify, defend us and hold us harmless for and against any claims, liabilities, suits, actions and expenses, including costs of litigation and reasonable legal costs, resulting directly or indirectly from any breach of these Terms.

5. This clause will survive termination of these Terms.

Governing Law

The Terms are governed and construed in accordance with the laws of Victoria. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of Victoria.

Invoice Terms and Conditions

1. The Customer must pay all Fees within 7 days of the date of tax invoice, unless agreed otherwise.

2. If you do not pay a tax invoice after 7 days of the due date, you become immediately liable to pay us all money owing and we have the discretion to charge interest on that amount from the due date until payment at the rate of 2% per month for our administrative fees.

3. If tax invoices are unpaid after 7 days of the due date, we have the right to engage debt collection services for the collection of unpaid and undisputed debt, and the right to commence legal proceedings for any outstanding amounts owed to us.

4. You must pay all costs and debt collection expenses incurred in exercising our rights of recovery from you and indemnify us against any losses resulting from the default.

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